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Stephane Hamel
Digital marketing & analytics shaped by data governance, privacy and ethics | Educator · Speaker · Consultant
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April 17, 2024
As citizens we never expect working with government services will be easy... I procrastinated on changing my phone number because I *knew* I would have issues with text-message based #2FA. Today's challenge is contacting Canada Revenue Agency - Agence du revenu du Canada because that's exactly what happened! I forgot to change the phone number and I'm now locked out of my account - and it's tax season! The #CRA provides several authentication options: direct login, using a banking partner, or through a provincial partner. The CRA mandates the use of 2FA, which isn't a bad thing. Unfortunately, even though my bank and the provincial systems also implement 2FA, the CRA doesn't know and it still requires a text message for verification. So there I am, listening to very bad elevator music - in loop! 🤢 The wait time is up to 2 hours... 😤 Their callback feature is saturated, so there's no way to do that either. 🤬 And I *hope* I will have the right notice assessment details because they will ask about the number at line XYZ... 🫤 So I took a break from other tasks which I can't focus on, to write this LI post. Thank you for your moral support.
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April 17, 2024