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Stephane Hamel
Digital marketing & analytics shaped by data governance, privacy and ethics | Educator · Speaker · Consultant
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November 10, 2023
Auto-renewal. ☠️ I *hate* them! Especially when there's no 📧 reminder. If you can automate the renewal, you surely can send a reminder. But there's something else that annoys me almost as much. Offering a discount for new subscribers only. You should reward your loyal customers! Abusing of auto-renewal and new subscribers discounts shows you only care about short-time profit, not long-term customer loyalty. In this case, it was Intego, which I otherwise like as my #antivirus 💉 on Mac. I got the renewal reminder. Checked the current product pricing... Why the heck would I renew at full price when there's a discount? I cancelled the renewal and will simply repurchase with a discount. Maybe... maybe not... #marketing #digitalmarketing #CLV #customerloyalty
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November 10, 2023