Auto-renewal.
☠️ I *hate* them!
Especially when there's no 📧 reminder.
If you can automate the renewal, you surely can send a reminder.
But there's something else that annoys me almost as much.
Offering a discount for new subscribers only.
You should reward your loyal customers!
Abusing of auto-renewal and new subscribers discounts shows you only care about short-time profit, not long-term customer loyalty.
In this case, it was Intego, which I otherwise like as my #antivirus 💉 on Mac.
I got the renewal reminder.
Checked the current product pricing...
Why the heck would I renew at full price when there's a discount?
I cancelled the renewal and will simply repurchase with a discount.
Maybe... maybe not...
#marketing #digitalmarketing #CLV #customerloyalty