In my #DigitalAnalytics classes at FSA ULaval, we discuss #KPIs extensively. It's always been a challenge to see students approach KPIs in #Marketing through the lens of SMART objectives, which usually leads to a disjointed list of attributes and a lack of a unified statement to rally the team around a shared goal.
For years, I've turned to David Parmenter's insightful book, "Key Performance Indicators," and incorporated #ProductThinking concepts to create more customer-centric objectives.
Now, I'm excited to share that Peder Enhorning's remarkable work on KPI Karta offers a comprehensive framework that I can confidently introduce to my students.
#Education