What should we do about brands that put a customer-centric facade, gather customer feedback, evaluations and ratings, but remove those which are negative or do not fit their interests?
Marketing has always been about influence. But today's marketing is Big Data, social media, media oligarchy and automation of fake human relationships. Today's marketing has become a game of manipulation and deception - not every marketer, not all brands, of course, but this kind of abuse of trust is all too common.
We tend to be too polite about it. We don't dare publicly denounce the bad apples, but they contribute to the general sarcasm and distrust of all things marketing and all brands.
I think in the near future we will see an increase in public denunciation of brands that are unethical in their marketing or privacy practices.
#digitalmarketing #dataethics #marketing #branding #marketingstrategy